Payments & Policies
Space is limited, please register early. You may register on line, by mail, phone, fax, or e-mail. New students with prior instruction in Spanish should schedule a placement test in order to be appropriately placed.
A brief oral proficiency exam is given to all new students with prior instruction in Spanish, using the American Council on the Teaching of Foreign Languages (ACTFL) Proficiency Guidelines.
All students taking courses must pay the membership fee. It is valid for one year and entitles you to free or reduced admission to Queen Sofia Spanish Institute cultural programs, and invitations to events throughout the year. If your company is a Corporate Member of the Institute the membership fee is waived.
Methods of Payment
We accept all major credit cards, personal checks and cash. Full payment must be received by the time of registration. For checks returned there will be a $40.00 charge.
If you would like us to invoice your company, please provide us with authorization on the company letterhead.
Queen Sofia Spanish Institute reserves the right to cancel regular or intensive courses if there are fewer than 5 students registered. Students registered in a cancelled course will be notified and may transfer to another section or request a full refund.
Group classes are strictly limited to 12 students.
Refunds And Withdrawals: Group Classes
100% refund of tuition minus a $75 processing fee will be available until the last day of registration. Membership fees are not refundable. Once classes start we will only issue credits. However, in the event that the Institute must cancel a class due to low enrollment, a complete refund for books, membership and tuition will be made. Please allow 4-6 weeks for processing refunds. Credits work like vouchers. They are used upon withdrawal from a class after the last day of registration and within the first 2 weeks of classes. They can be used towards any class or service and are valid for 1 year. In order to receive a credit, you must inform the Class Program Administration of your withdrawal in writing within the first 2 weeks of classes for 9-week cycles or within the first day of classes for intensive courses. No phone calls please.
On-Site Private & Group Programs
Once we have confirmed your program, we will fax or mail you an agreement, which must be returned at least one business day before classes are to begin. If you would like us to invoice your company, we must receive authorization at the time the classes are arranged. Costs of books and book delivery charges are additional. If your company is a Corporate Member of the Institute, please specify this when arranging classes so that the membership fee is waived. Refunds or credits will not be issued after the registration process is complete.
Private Class Cancellation policy
Students may cancel a class by informing the Class Program Administration at least 24 hours in advance by calling by 5 PM on the previous working day. Monday classes should be cancelled by Friday of the week prior to the class. Canceling with the teacher or failing to call the Class Program Administration results in forfeiture of the session (2 lessons). If a student cannot meet an instructor on a pre-arranged schedule, the student may consider the Flexible Schedule Option.
Semi-private classes must be cancelled by all students enrolled in class. Cancellation by just one student is not accepted and does not release that student from paying for the missed class.
Space is limited, please register early
New students with prior instruction in Spanish should schedule a placement test in order to be appropriately placed.